Account and login
Name, email, password reset, sessions, and profile access.
Support
How can we help?
Get help with your account, billing, workspaces, Radar sharing, or source-backed market data.
Support email
[email protected]Common support paths
Choose the closest path so your request starts with the right context.
Plan and billing
Starter, Pro, checkout, receipts, subscription changes, and billing portal access.
Workspace and team
Shared Radar access, viewer/editor permissions, business workspace setup, and team readiness.
Data and privacy
Saved evidence, source captures, account data, privacy questions, and export requests.
Report a bug
Broken UI, loading issues, failed actions, incorrect states, or a Radar/share flow that does not behave as expected.
Market data question
Signal quality, product/niche ranking, source attribution, missing evidence, or unexpected market movement.
Support FAQ
What should I include in a support request?
Include your account email, the page URL, the Radar or entity name involved, what you expected to happen, and what happened instead.
Where do billing and plan questions go?
Open Plan and billing in Settings first. If checkout or portal access is unavailable, contact support from this page and include the plan you intended to manage.
How do I get help with shared Radars?
Open Workspace and team settings to review your current access. Contact support if a viewer, editor, invite, or business workspace is not behaving as expected.
For faster help
- Include your account email if it is different from the sender.
- Share the page URL, Radar name, or entity name where the issue happened.
- Attach a screenshot when the problem is visual or hard to reproduce.
Early access support
ProvenRadar support is handled by the product team while the beta is active. Product status and incident updates will move to a dedicated status page when volume requires it.