Captures screen recordings with logs and session data for faster support ticket resolution.
Product memo
Support teams resolve customer issues faster by using Userplane's one-click screen recordings. It captures console and network logs, alongside session data, giving agents full context upfront. This approach reduces back-and-forth communication, and a native Intercom integration embeds recordings directly into existing workflows.
For who
Support teams resolving customer issues
Solves what
Faster resolution of support tickets with context-rich screen recordings
- One-click screen recording links
- Capture console logs & network activity
- Native Intercom integration
In their own words
Resolve support issues without the back and forth
Request screen recordings with console logs, network requests, and session data.
Resolve tickets up to 60% faster with full context upfront
Commercial cues
Model
subscription
Free tier
Yes
Trial
14d
Pricing Strategy
- • Monthly and annual billing options let teams choose commitment levels.
- • Tiered plans segment buyers by seat count and recording volume.
- • 14-day trial lowers adoption risk.
Operator context
Operating setup
Founded
Mar 2026
HQ
India
Platform
Web app
Audience
Customer Support
Payments
Dodo Payments
Detected via TrustMRR
Tech stack
Builder Strategy
- Strategy Type
- Niche Specialist
- Stage
- Pre Revenue
- Effort
- Solo Buildable
About Userplane Expand
Captures screen recordings with logs and session data for faster support ticket resolution.