Routes customer support from a widget directly into Slack, Discord, or Telegram.
Product memo
Donkey Support helps founders and small teams handle customer inquiries without leaving their existing chat platforms. It funnels support requests from a web widget directly into Slack, Discord, or Telegram threads. This approach eliminates context switching, letting teams reply to customers from their preferred communication app and automatically emailing customers who miss a reply.
For who
Founders and support teams using Slack, Discord.
Solves what
Provides customer support directly within existing chat platforms without context switching.
- Support widget for apps
- Reply from Slack/Discord/Telegram
- Automatic email fallback
In their own words
Support chat that lives in your Discord Server
Add a lightweight widget to your app. Reply from Slack, Discord, or Telegram threads, and automatically email customers who miss your reply.
Reply from Slack, Discord, or Telegram threads, and automatically email customers who miss your reply.
Commercial cues
Model
subscription
Free tier
Yes
Trial
Available
Pricing Strategy
- • A free tier removes adoption friction for indie founders and small teams.
- • Pro Yearly adds Unlimited domains.
Operator context
Team
Indie / lean
Founded
Jan 2026
HQ
Netherlands
Platform
Web app
Audience
Founders
Payments
Stripe
Public footprint
Tech stack
Builder Strategy
- Strategy Type
- Niche Specialist
- Stage
- Bootstrapped Lean
- Effort
- Solo Buildable
About Donkey Support Expand
Donkey Support offers a simplified way for founders and small support teams to manage customer interactions. It funnels incoming support requests from a web widget into familiar chat platforms like Slack, Discord, and Telegram.
This integration allows users to reply directly from chat threads, with the system automatically emailing customers who miss a response. The product's freemium model and affordable Pro plans make it particularly serving bootstrapped businesses seeking a simple, efficient support product without the overhead of a dedicated help desk.